The Next Generation of Healthcare Revenue Cycle Management

Getting the best out of your data doesn’t have to be complicated. With QueueLogix, leading health systems increase the efficiency of every transaction with a suite of cloud-based software and intelligent solutions. Downcodes, suspends, and lack of visibility between front and back office processes become problems of the past. With next-generation technology and streamlined revenue cycle solutions, organizations can focus on delivering quality care.

QueueLogix propels practices to conduct better assessments, create new competencies, and adopt processes with actionable data. Our team of strategists, guided by HealthChannels’ nearly twenty years of industry experience, have developed a consultant model to support your care team with increased transparency driven by data insights. For companies that may already have coding, billing, and similar personnel in-house but wish to improve the infrastructure and process to drive their business to new heights, we offer a software-as-a-service licensing model.
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Healthcare Admin

Our previous billing method involved having a care team member try to track down doctors with suspended charts to get sign-off for billing. The amount of time we saved by adding QueueLogix to our workflows has been a game-changer. We can email providers directly from the dashboard and track our progress.
Siloes between the front and back-office create numerous inefficiencies. QueueLogix transforms outdated RCM processes with next-generation technology to increase productivity and mission-critical communication.
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Care Team Assistant

The visual aspects of LiveSuite allow us to quickly see our productivity in real-time. Having a graphic representation of the data increased our understanding of billable events and makes meetings more productive as well. We’re able to identify gaps and get the entire care team on the same page to tackle suspended charts and unclear codes.
When it comes to modern, compliant coding, QueueLogix drives efficiency with comprehensive dashboards and colorful graphics to improve transparency. With a reduction in delays, care teams are less frustrated and gain a sense of key financial metrics previously hidden within the data.
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Provider

LiveReferral has transformed our organization. We’re now able to schedule patients with specialists during the visit, with minimal effort on my part. Our Care Team Assistant uses LiveReferral to find a provider who is not only available when it’s most convenient for my patient, but one who is in-network and accepts their insurance.
QueueLogix offers Referral Management software in addition to complete billing and coding services. Our innovative approach to RCM keeps patients in-network and powers your practice to deliver comprehensive, long-term care.

Where Clerical and Clinical Unite

Our healthcare software and services connect back-office coding to frontline patient encounters to help shrink billing times, increase compliance and improve revenue cycles. Coding experts and clinical staff are connected in a highly orchestrated digital environment where productivity and profitability are paramount.
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Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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