LiveReferral: Referral Management

TRANSFORM YOUR PRACTICE WITH INTERACTIVE REFERRAL MANAGEMENT

The traditional patient referral process results in more work for already burdened physicians, and poor patient experience. This inefficiency results in physicians that are frustrated, patients that don’t show up for appointments, and lost revenues for health systems seeking to keep patients satisfied and within their network. Our LiveReferral solution allows the patient to have a hassle-free experience in getting to the right provider to receive quality care.

Minimize the Number of Patients Referred Out of Network.

Siloed and ineffective communication between clinical teams during the referral process impacts health systems and risk-bearing networks to the tune of millions of dollars in lost annual revenue. With LiveReferral, the interactive communication channels lead to better compliance with follow-up appointments ensures the quality of care throughout the care continuum by keeping patients within the appropriate network of care.
With real-time, in-app communication, care teams can view provider availability and schedule the appointment before the patient leaves the clinical setting. Studies show that patients are 60% more likely to make their referred appointment if it is scheduled in the clinical setting. LiveReferral makes point-of-care referral management hassle-free, ensuring a more pleasant experience for your patients.

Half the Patients Referred to Specialists Never Complete the Visit

With real-time, in-app communication, care teams can view provider availability and schedule the appointment before the patient leaves the clinical setting. Studies show that patients are 60% more likely to make their referred appointment if it is scheduled in the clinical setting. LiveReferral makes point-of-care referral management hassle-free, ensuring a more pleasant experience for your patients.

LiveReferral leads to proven results that improve your bottom line while leading to more satisfied patients:
Improved Revenue

Improved Revenue

Increases physician engagement and revenues.

Patient Access

Patient Access

Increases patient access to targeted in-network doctors.

Care Coordination

Care Coordination

Improves care coordination, including clinical data sharing, to improve patient outcomes.

How It Works

QueueLogix has partnered with a cloud-based RCM and Referral Management platform created for providers by providers. ReferWell’s revolutionary system balances all aspects of the referral workflow to meet the needs of patients, providers, and payers across a variety of networks and EMR systems. The platform supports major health care organizations, clinics, physician groups and the at-risk payer networks in which they participate. Getting providers to “refer well” at the point of service leads to enormous benefits not only for physicians but also for their patients and the health plans that ultimately pay for the services.

With our in-office referral platform, check availability and accepted insurance before scheduling with a specialist. Providers keep more referrals in-network while delivering a more pleasant experience for patients.

Before the scheduled follow-up appointment, Navigators send a reminder to patients promoting increased compliance. Empowered by LiveReferral, overburdened care teams have the ability to schedule quick and efficient referrals.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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