Technology Solutions: SaaS Revolutionizing the Medical Coding and Billing Process

LiveData helps organizations find, fix, and visualize issues faster. We believe that the healthcare organizations of today aren’t struggling with a data issue, they are challenged by how to make sense of all the noise that comes with their data. We’ve built a platform and tools that deliver the right information to the right people at the right time. For us, it’s about making data actionable. We know organizations are already constrained to take action on all the assorted challenges they are faced with each day. With QueueLogix, we guide our stakeholders so that they may be able to take intelligent action on those items that will significantly improve their business and their patient’s lives.
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LiveTask helps providers, medical coders, and compliance professionals securely and quickly connect. Inefficient workflow can hinder billing processes and delay payments. LiveTask uses cloud-based connectivity to ensure that every team member responsible for the billing process has access to up-to-date information. Teams can send and receive secure messages through chat to alleviate suspended charts and communicate with coding teams in real-time, all resulting in faster billing and maximized productivity.
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LiveSentry uses AI and pattern recognition to isolate reporting errors before they are sent to billing. The cloud-based module ensures accuracy through automation and rule checking to alert stakeholders to patient encounters that may need additional inspection or tasks. LiveSentry is the creative solution for organizations looking to replace outdated systems and capture actionable intelligence while reducing costly errors.
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Today’s revenue cycle reads like a “Tale of Two Cities”, clinical activities and interactions occurring in one “city” and coding and billing tasks occurring in the other. Today's revenue cycle operates in silos, leading to inefficiency, frustration, delays in reimbursement. Often reimbursements can be significantly below what should have been realized. Our QueueLogix platform allows organizations to now join the front-office and the back-office in a meaningful way to create better communication amongst these traditionally separate functions. Breaking down walls, joining together teams, and creating better joint ownership of the process means licensees of QueueLogix are able to dramatically accelerate cash flows to their organization while also improving the accuracy and productivity of the teams involved.
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LiveReferral is made for customers seeking to dramatically improve their referral process and operations, facilitate better visibility and more meaningful communications with their patients regarding referrals, and achieve an outsized return on investment from their adoption of our solution.
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Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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