Introducing Point of Service Collections

Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care, combined with EMR agnostic technology, patients receive mobile notifications about their patient responsibility. With better insight and clarity into their payment options, EDs drastically improve their revenue collections without costly IT implementations

Utilizing Care Team Assistants at the Point of Care & Innovative Technologies to Recapture Your Revenue

A recent study noted that medical bills confuse 70% of consumers, and ultimately two-thirds don’t end up paying their bills of $500 or less. All the while, health systems exhaust countless hours preparing, mailing and attempting to collect payments, ultimately to receive pennies on the dollar. EDs are often caught between two seemingly opposing goals – improve efficiency while better engaging with patients.
The same study noted that most patients would seek out a different health system for a better payment experience. So how do we improve the payment collections process in a way that creates a better experience for the consumer and more efficient for the health system? Introducing Point of Service Collections. The POS Collections program utilizes Care Team Assistants integrated at the point of care and light technology that helps scale conversations and improve the payment experience.


Improving patient engagement doesn’t need to be difficult, or costly. Our Point of Service Collections program helps you improve your payment collections while alleviating the confusion of the medical billing process for patients. Happier patients and improved operational efficiency? Now that’s a win-win.
Replace costly paper invoicing processes
Reduce duplicate bills and track payor types, from self-pay to copayments
Give patients clarity about their bills and payment options
Connect to your patients with platforms they use in their daily life.
An easy to use, mobile-based platform builds customer loyalty and stronger engagement
Cut down payment times and improve revenue cycles

How it Works

A proven solution for EMR documentation and other administrative tasks, CTAs allow you to rely on a low-cost, integrated and highly-skilled team member to capture key patient information at the point of care. Conversational AI chatbots then engage with patients, providing reliable, updated information, and deliver a simple mobile-payment option once the bill is ready.

Our conversational AI chatbots are a proven solution to reduce Days Sales Outstanding (DSO).

With the help of chatbots and Care Team Assistants, patients stay connected to their care teams via text. From mobile bill payment to follow-up appointment reminders. The customizable platform allows for enhanced communication beyond department walls.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.