Optimizing Revenue Cycle Management During the Transition to Value-Based Care
Among the first and most important challenges in this changing world is to bridge the traditional gap between patient-facing front ends of practices and business back-ends.
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Why Healthcare Executives Are Increasingly Upbeat About Value-Based Care Models
Recent research strongly suggests that both healthcare executives and payers are becoming less worried and more optimistic about shedding traditional fee-for-service contracts and assuming financial responsibility for better outcomes.
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How Chatbots Improve Patient Engagement and Satisfaction
Using artificial intelligence, sophisticated bots are smart enough to identify a range of questions and prompts, and respond accordingly.
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Understanding and Overcoming Barriers to Interoperability
The process and progress may seem painfully slow, but every indication is that full nationwide interoperability will arrive one day, and for ...
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Can Physicians Be Sold on Value-Based Care?
Part of the skepticism reflects a concern that the concept of “value” in healthcare may be nebulous, and that value-based reimbursement can’t account ...
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Why Patient Navigators are Becoming Indispensable to Providers
As government-imposed requirements make healthcare delivery both more complex and potentially more or less profitable, the most skillful navigators ...
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Bridging the Gap Between Providers and Coding & Billing Staff
We all know that EHRs and other factors have made physicians’ work lives extremely demanding. But don’t forget that in a typical practice, those doing ...
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How Artificial Intelligence is Improving Healthcare
Artificial intelligence has arrived, and healthcare professionals are using it to address a wide range of areas.
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Physician Burnout in 2019: Are the Numbers Getting Better or Worse?
Whether you call it burnout or merely unhappiness and dissatisfaction, institutions need to do much more to address it. Several studies show that ...
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The Vital Importance of Accurate HCC Coding
To be reimbursed at the highest appropriate level, providers must report all diagnoses that impact evaluation, care and treatment. These include all ...
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How the “Blue Wave” will Affect Healthcare
The anticipated “blue wave”—though not overwhelming, since Republicans actually strengthened their grip on the Senate—was substantial enough to give ...
Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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AI Chatbots
We deliver a robust AI Chatbot solution to help manage and sustain effective communication with patients. Care teams implement the conversational text messages and customize patient communication to deliver high quality care.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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