February 28, 2019
The Vital Importance of Accurate HCC Coding
To be reimbursed at the highest appropriate level, providers must report all diagnoses that impact evaluation, care and treatment. These include all treatments, and coexisting and chronic conditions.

The goal when it comes to coding, says physician-blogger Erica E. Remer, should be “to see that the patient looks as sick in the medical record as he or she does in real life.” If you don’t make it clear how sick a patient really is, chances are you’ll end up leaving money on the table.

That’s why it’s crucial to understand and leverage hierarchical condition categories (HCCs) and the codes that allow providers to be appropriately reimbursed for all diagnoses for which a patient is being treated, assessed, evaluated and monitored.

In fact, one of the easiest ways to make sure you always get the maximum appropriate reimbursement is to remember that it’s crucial to always get to the “MEAT” of the matter. The acronym stands for monitor, evaluate, assess and treat, and refers to all chronic conditions that providers need to consider regarding the medical decisions they make and the services they provide.


The challenges

To be reimbursed at the highest appropriate level, providers must report all diagnoses that impact evaluation, care and treatment. These include all treatments, and coexisting and chronic conditions.

And coders must rely on physicians to properly document critical information. For example, if a lab test shows that a patient with diabetes has high blood sugar, but the physician doesn’t note it on the patient’s chart, there’s nothing the coder can do. Conditions can only be coded from the physician’s documentation, not from lab tests.

Providers must also establish direct correlations between conditions and their complications or manifestations, by using phrases like “due to,” “caused by,” or “secondary to.” For example, a patient with diabetes may be said to have “stage IV chronic kidney disease due todiabetes.” Of note, patients should be described as having a “history of” a given condition only if that condition has already been resolved.

Another complicating factor is that patients may be assigned more than one HCC if a combination of demographics and risk factors add up to more than one kind of chronic illness. Either way, physicians must document HCCs in detail every year. That way, as diseases progress and associated services increase, revenue should increase correspondingly. HCCs exist, after all, to ensure that money is earmarked for patients’ future medical needs.

Nor should physicians rely on the word of patients, of course. A patient taking medications to control chronic high blood pressure and high cholesterol may not think of those as chronic conditions when asked about his or her medical history.

Taken as a whole, understanding HCCs is a challenging but crucial part of coding, especially as services transition to value-based contracts and reimbursements. Thankfully, help is available.



CareThrough Navigators know how to update EHRs to reflect the most accurate HCCs, coexisting conditions and population health trends. When navigators are embedded within your care team, they can also ensure that your high-risk patients are seen at least once every calendar year. They keep you up to date with complications that occur between visits, they set referral appointments and preventative screenings, and they identify “rising risk” patients.



QueueLogix offers a cloud-based software platform to help ensure that all conditions are fully documented, all risk scores are accurate, and all billing is complete. QueueLogix software is designed to increase accuracy, reduce denials, submit correct ICD-10 codes for each chronic condition, drive reimbursement, and increase visibility and communication with providers. After all, the ability to code for complexity is the key to maximizing reimbursements with HCCs.



Trained medical scribes from ScribeAmerica help capture needed specificity in real time while physicians are conferring with patients. By providing critical support, they help ensure that physicians accurately document every encounter in EHRs and that all conditions are monitored, evaluated, addressed and treated (the “meat” that supports HCC codes). ScribeAmerica training emphasizes risk-assessment and HCC accuracy, with the goal of documenting for the highest disease specificity. In fact, many scribes are eager to learn more about disease acuity, because they hope to have careers in medicine someday. They can help paint the required detailed picture of the patient’s full disease burden, and how each separate condition is being managed—in other words, exactly what’s needed for optimal reimbursement.

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.