October 05, 2020
Nurse Burnout: What it Costs Nurses (a CareThrough Executive Brief)
By Suzanne Crincoli, VP of Clinical Quality

Read the full Executive Brief: COPING WITH NURSE BURNOUT IN THE TIME OF COVID-19

Nurse burnout is no new challenge for nurse leaders. In recent years, nurse leaders have been faced with increases in attrition, nursing shortages, and difficulty managing the operational needs of an ever changing practice environment. When I transitioned into nursing administration, I recall the overwhelming feeling of wanting to do more even though resources were slim. I decided to focus my efforts on studying the nursing workforce so I could develop formidable solutions for my colleagues. Today, I am a PhD candidate whose entire body of research examines organizational variables that can affect how nursing care is delivered. In nursing, we talk a lot about nurse burnout while constantly implementing new processes to decrease the risk of attrition, but the problem still persists.

For decades, shift workers have been studied and companies have used risk adjustment strategies based on the effect fatigue has on their employees performance. This type of risk assessment has been historically underused in healthcare, even though nurses provide 24/7 care.

For the first time immediate solutions exist. CareThrough has worked tirelessly to adjust our in-person Care Team Assistant to a virtual platform. Our sister company, SoundLines, was able to support pop-up hospital tents in NYC during the peak of the COVID-19 pandemic. Their solution, Speke, offered providers the ability to care for many patients while maintaining high quality care and documentation. Today, the Speke tool not only helps providers get back to the bedside, but nurses as well. Nurses have expressed frustration because of high nurse-to-patient ratios and increased documentation burden. With Speke, nurses are able to focus on delivering high quality, patient-centered care without interruption.

Re-imagining the nursing care model has been a conversation many nurse leaders often discuss. Today, in the midst of a global pandemic, the time to implement change has become even more pressing. We have developed a toolkit to help our partners address the biggest challenges of 2020 – nurse turnover, overtime, and improving the quality of care our patients receive. We hope that you will continue to visit our Learning Center and encourage you to use these toolkits to assist in guiding your organization toward better efficiency and optimal patient care. We will unpack solutions to these challenges in future briefs as part of our Innovation & Excellence Series.

I welcome the opportunity to discuss potential solutions that may help your practice. You can reach me at suzanne.crincoli@carethrough.com.

Read the full Executive Brief

Care Navigators
As healthcare business models evolve, so should care teams.

Patients who are paired with Care Navigators report feeling less anxiety, and an increased ability to self-manage their conditions between visits. And providers report increased job satisfaction from improved efficiency, and knowing their patients have access to care teams, and strategic support.

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Chronic Care Management
With an increased aging population managing two or more chronic illnesses, extending your care teams’ ability to communicate with patients is critical. We take a strategic approach to helping patients chart a path towards their health goals, while self-managing their chronic conditions between clinical visits.

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Artificial Intelligence
Our advanced AI solutions tackle complex documentation challenges to reduce the administrative burden preventing doctors from delivering precision care. We'll guide you through the best practices for incorporating AI into your workflow. Gain visibility into your data with enhanced analytics driven by AI and CTAs.

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Nurse Care Team Assistants
While nurses comprise the largest healthcare workforce, many suffer in silence from burnout and decreased job satisfaction. Our Nurse CTAs combat burnout with strategic support. From documenting patient encounters to monitoring vital signs, CTAs ensure nurses work top-of-license. CTAs close critical gaps in the care continuum and provide nurses with the added bandwidth to focus on critical care.

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Point of Service Collections
Our Point of Service Collections program offers an innovative approach to payment collections. Utilizing Care Team Assistants at the point of care layered EMR agnostic technology, patients have better insight and clarity into their payment options and EDs drastically improve their revenue collections without costly IT implementations

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Referral Management
Referrals scheduled by navigators in the clinical setting builds long term, patient care integrity across the care continuum. With the authority, along with the provider to search for specialists in network, navigators assess their schedules, and ensure appointment compliance.

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Scribe Services
There’s a reason why we’re the nation’s most frequently used scribe company: we offer professionally trained in-person and virtual medical scribes to meet the specific needs of our clients. We offer a variety of scribe programs, as well as technology and personnel solutions that address revenue cycle management, the transition to value-based care, and more through our HealthChannels family of companies.

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